Troubleshooting: common questions
Quick answers to 9 common questions about troubleshooting in LibreCam.
How do I get help?
For Everyone
Contact support from the app. Your email app opens a message with your app details filled in.
- On Projects, tap your initials at the top right.
- Tap Help.
- Tap Contact support.
- Say what happened, which project, and what's on the screen. Then send it.
My photos are stuck on "Uploading".
For Crew, Subs
Check whether your phone is waiting for Wi-Fi. Do this on the phone that took the photos.
- On Projects, tap your initials at the top right. Account opens.
- Under Allow cellular data for, check that Photo uploads is on.
- If you took videos, check Video uploads too. Uploading over cellular uses your mobile data.
Should I delete and reinstall the app to fix uploads?
For Crew, Subs
No. Photos that haven't uploaded are only on that phone. Deleting the app can lose them. Contact support instead.
What happens to my photos if I sign out?
For Crew, Subs
This phone stops uploading until you sign back in. Sign back in with the same email to finish uploading.
Do I need to keep the app open for photos to upload?
For Crew, Subs
On iPhone, a photo that has started uploading keeps going after you leave the app. Big videos pause and pick up where they left off. Anything else waiting uploads when the phone lets LibreCam run in the background, or next time you open it. If you swipe the app closed, uploads start again next time you open it. On Android, uploads keep going only while the app is still running. If the phone closes it, they start again when you open LibreCam.
It says "We couldn't find an invite for this email".
For Crew, Subs
Check that you typed the email your company used, or try your other email. Still no luck? Ask your office to add you. Crew get added with Invite. Subs get added to their job. Join the waitlist won't connect you to your company.
It says "View-only access. You can't make changes."
For Crew, Subs
You can look at photos and reports, but you can't take photos or make changes. Ask your office to change you to Member.
It says "1 change wasn't saved because you don't have permission."
For Crew, Subs
Your role on that job doesn't allow the change. Ask your office to change you to Member.
A job shows no photos.
For Everyone
The message on the job says why. "No photos in this project" means nobody has added any yet. "Connect to see this project's photos" means you're offline, so move to a spot with signal or Wi-Fi. "Photos haven't downloaded yet" means the download didn't finish, so go back and open the job again. If Projects says "Syncing your projects", your first sign-in is still loading, which can take a minute. You can also pull down on Projects to refresh.
Still stuck? Get help with LibreCam.