Projects and photos: common questions

How do I find my job?Copy Anchor Link

For Everyone

On Projects, tap search at the top and type the job name or address. Customer names and job numbers also match when you're online.

I was just added to a job but I don't see it.Copy Anchor Link

For Crew, Subs

Pull down on Projects to refresh. If you also use LibreCam for your own company, open Account and tap Switch to pick the company that added you. Still missing? Contact support with the job name and address.

Can I see only my jobs?Copy Anchor Link

For Crew

There's no filter for jobs assigned to you yet. Projects opens on Recent, and jobs you opened, shot into or created in the last 30 days come first, under Yours. Use search to find any other job.

How do I create a project?Copy Anchor Link

For Owners and admins, Crew

Start a new job on your phone.

1. On Projects, tap Add at the bottom.
2. Type the Project name.
3. Under What is this project about?, pick Property, Vehicle or Equipment.
4. For a property, add the Address.
5. Tap Create project.

How do I add the customer and address to a job?Copy Anchor Link

For Owners and admins

On your phone, open the job, tap the three dots, then Details, then Site address. The customer is added on the web app. Jobs that come from JobNimbus get their address and customer from JobNimbus, so change them there.

My photo went to the wrong job. How do I move it?Copy Anchor Link

For Crew

Move it to the right job. It keeps its original date.

1. Open the job the photo is in, then tap the photo.
2. Tap ⋯ at the top right.
3. Tap Move to another project…
4. Tap the right job. It moves right away.

Can I move several photos at once?Copy Anchor Link

For Crew, Owners and admins

Yes. Open the job, tap the three dots, then Select photos. Tap the photos, tap More in the bar, then Move to another project…, and tap the job.

Why can't I move a photo?Copy Anchor Link

For Subs

If you were added to just one job as a guest, you can't move photos. Ask the office.

How do I send the customer the photos?Copy Anchor Link

For Owners and admins

Make a photo link. Anyone with it sees the job's photos in a web browser, with no app or account.

1. Open the job.
2. Tap the link icon at the top.
3. If the job already has links, tap New link.
4. Give it a Name if you want one.
5. Set Include future photos, Downloads, Expires and Password if you want them.
6. Tap Create link. Your phone's share menu opens so you can text or email it.

Can I share only some photos?Copy Anchor Link

For Owners and admins

Yes. Open the job, tap the three dots, then Select photos. Tap the photos, tap Share link in the bar, then tap Create link. The link shows only the photos you picked.

Will new photos show up on a link I already sent?Copy Anchor Link

For Owners and admins

Only if Include future photos was on when you made the link. With it off, the link shows only the photos there at the time.

How do I turn off a link?Copy Anchor Link

For Owners and admins

Open the job and tap the link icon at the top. Tap ⋯ next to the link, tap Revoke link, then Revoke. Anyone using that link loses access. Your other links keep working. This can't be undone.

How do I mark up a photo?Copy Anchor Link

For Crew, Owners and admins

Open the photo and tap Annotate. Pick a tool from the row of icons: box, arrow, pen, circle or text. Draw on the photo, then tap Save at the top. The undo arrow takes back your last change. Markup made on the phone also shows on the web app.

How do I download all my photos?Copy Anchor Link

For Owners and admins

In Account, under Your data, tap Export all of your projects. Your email app opens with a message to support. Send it, and we send you a ZIP within 48 hours.

Still stuck? Get help with LibreCam.